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COTA

Measuring quality and consumer choice in aged care

COTA Australia is conducting a short-term project to improve our understanding of measuring service quality and consumer choice in aged care.

COTA Australia has been a leading proponent of the need for consumers to have easily understood information about the quality of aged care services which they can use when selecting an aged care service. This project will strengthen our understanding of the views of consumers (including older people, their family, friends and other supporters) and providers via separate online surveys and consumer and provider focus groups across Australia in November and December 2017.

We are particularly interested in hearing your views about the following concepts and how they could be better understood in the delivery of aged care services:

  • Quality of Life
  • Quality of Care
  • Quality Assurance systems/processes
  • Consumer Experience
  • What information people need to make choices

Aged Care Consumers Survey

https://www.surveymonkey.com/r/Choicesinagedcareconsumers

Aged Care Providers Survey

https://www.surveymonkey.com/r/ChoicesAgedCareServices

Attend A Consultation

Thurs 30 November 2017

COTA Australia, 9/16 National Circuit,
Barton, ACT 2600

Providers and staff: 9.30 - 12.00pm
(no disabled bathroom facilities)

RSVP

COB Wednesday 29 November 2017

Email: reform@cota.org.au or
call Jude Harris on 03 9909 7916

Thurs 30 November 2017

COTA ACT
Hughes Community Centre,
2 Wisdom Street
Hughes, ACT 2605

Consumers and carers: 1.00 - 3.30pm

RSVP

COB Wednesday 29 November 2017

Email: reform@cota.org.au or
call Jude Harris on 03 9909 7916

Thurs 7 December 2017

COTA Queensland,
Level 1, 25 Mary Street,
Brisbane, QLD 4000

Providers and staff: 9.30 - 12.00pm
Consumers and carers: 1.00 - 3.30pm

RSVP

COB Tuesday 5 December 2017

Email: reform@cota.org.au or
call Jude Harris on 03 9909 7916

Mon 11 December 2017

Sydney Mechanics' School of Arts,
280 Pitt Street,
Sydney, NSW 2000

Providers and staff: 9.30 - 12.00pm
Consumers and carers: 1.00 - 3.30pm

RSVP

COB Thursday 7 December 2017

Email: reform@cota.org.au or
call Jude Harris on 03 9909 7916

Tues 12 December 2017

General Practice Training Centre,
Level 3, RACT House,
179 Murray Street,
Hobart, TAS 7000

Consumers and carers: 9.30 - 12.00pm

RSVP

COB Thursday 7 December 2017

Email: reform@cota.org.au or
call Jude Harris on 03 9909 7916

Tues 12 December 2017

Aged & Community Services Australia,
19 Brisbane St,
Hobart, TAS 7000

Providers and staff: 1.00pm - 3.30pm

RSVP

COB Thursday 7 December 2017

Email: reform@cota.org.au or
call Jude Harris on 03 9909 7916

Thurs 14th December 2017

Aged and Community Services Australia,
246 Glen Osmond Road,
Fullarton SA 5063

Providers and staff: 1.00 - 3.30pm
(no disabled bathroom facilities)

RSVP

COB Tuesday 12 December 2017

Email: reform@cota.org.au or
call Jude Harris on 03 9909 7916

Mon 18 December 2017

Purple Room, Multicultural Hub,
Level 1, 506 Elizabeth Street,
Melbourne, VIC 3000

Providers and staff: 9.30am - 12.00pm
Consumers and carers: 1.00 - 3.30pm

RSVP

COB Thursday 14 December 2017

Email: reform@cota.org.au or
call Jude Harris on 03 9909 7916

Mon 15 January 2018

Telethon Speech and Hearing Centre
36 Dodd Street
Wembley WA 6014

Providers and staff: 9.30am - 12.00pm
Consumers and carers: 1.00 - 3.30pm

RSVP

COB Thursday 11 January 2018

Email: reform@cota.org.au or
call Jude Harris on 03 9909 7916

All venues have disability access unless otherwise stated.

Thank you for your interest and participation in this Project.

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