Project Manager – Aged Care System Navigators Trial

Project Manager – Aged Care System Navigators Trial


POSITION: Project Manager – Aged Care System Navigators Trial

DOWNLOAD position description: Project Manager – Aged Care System Navigators Trial

SALARY: Negotiable based on experience

CONTRACT PERIOD: January 2019 – June 2020 (with possible extension, subject to funding)

LOCATION: Melbourne or Canberra offices of COTA Australia


COTA Australia advocates to Governments to promote, improve and protect the circumstances and wellbeing of older people in Australia. COTA Australia is leading a consortium of organisations to deliver the ‘Aged Care System Navigators Trial’ (the project) across the country. The project will develop and test the delivery of information and support about accessing aged care services to a range of target population, including vulnerable older Australians and those who face barriers accessing aged care.

The Project Manager of the Aged Care System Navigators Trial will ensure the successful delivery of the Aged Care System Navigators Trial through leadership and consortium collaboration. The position is a contract position available from the date of employment to 30 June 2020.  COTA is an equal opportunity employer and provides flexible working conditions.

While the consortium partners are responsible for the delivery of the face-face advice to older Australians, this position will oversee the successful delivery of the trials, the efficient reporting of national trial data and the successful development of communication and education tools for consortium partners to utilise locally. This role reports to the National Manager Aged Care Reform and works closely with the Director, Advocacy and Government Relations.

RESPONSIBLE TO: COTA Australia Chief Executive through the National Manager Aged Care Reform


The Project Manager – Aged Care System Navigators Trial will have exceptional stakeholder relations skills, working with the COTA Australia Management Team, over 30 partner organisations, the Australian Government Department of Health and a wide range of interested stakeholders to ensure the successful delivery of the project.

The position will be responsible for managing the relationships with consortium partners to ensure delivery of their agreed activities, as well as developing centralised processes for the national project. The role will collate, prepare and present the regular reporting and national data on the project’s success. The position will lead the development of education, communication and digital tools in a collaborative fashion with staff of partner organisations and where required supervision of external contractors.

The current project plan for project will soon be agreed with the Department of Health and will be made available prior to interviews to selected candidates. The Project Manager – Aged Care System Navigators Trial will have primary responsibility to implement and achieve the objectives of the project.


  1. Project Management and Implementation
  • Meet all project deliverables across the duration of the project, within budget and required timelines.
  • Establish and implement appropriate project methodology, and governance and reporting frameworks required for all project phases, including supporting the external evaluation of the project.
  • Coordinate the regular reporting of the project to key stakeholders including the funder, the consortium partners and COTA Australia management team.
  • Apply business development skills to capitalise on opportunities to generate sustainable models into the future.
  • Establish and strategically guide the Project Steering Group (internal) and Project Advisory Group (external) with defined terms of reference and provide secretariat support as required.
  • Develop and implement project evaluation processes in accordance with agreed evaluators outcomes.
  • Complete all reports, including final project report, with comprehensive analysis of project outcomes.
  1. Stakeholder and Relationship Management
  • Build and maintain effective working relationships with stakeholders including current and potential consortium partners, industry stakeholders, related third party organisations and government officials.
  • Participate in the day-to-day relationship with the Department of Health on all aspects of the Aged Care System Navigators Trial, in conjunction with the Director, Advocacy & Government Relations.
  1. Data Collection and Reporting
  • Lead the regular reporting and data collection processes on behalf of the consortium.
  • Verify, validate and collate the data sources provided by consortium partners into regular national data reports to funder of the consortium’s activities.
  • Collate and synthesis consortium partner responses to progress reports into a cohesive single national report.
  • Provide regular updates on the activities of the consortium to consortium members and the funder.
  1. Development of Education and Communication Materials
  • In collaboration with consortium partners, develop tools and processes to apply a more consistent approach to service delivery throughout the trial.
  • Lead the development of education materials for staff and volunteers throughout the trial.
  • Lead the development of communication / information products for older Australians.
  • Deliver coaching and training to consortium staff and volunteers via webinars as required.
  1. Other Duties
  • Respond to and resolve any escalated complaints about the project services.
  • Provide secretariat support to the project consultative structures including clear records of decisions made.
  • Attend meetings as required, including some out of hours and interstate travel.
  • Other duties as directed.


 Demonstrated understanding of and experience in project management principles including implementation and evaluation.

  1. Highly developed capacity to interact effectively with all levels of stakeholders including project partners, and sector stakeholders.
  2. High level oral and written communication, interpersonal, negotiation and presentation skills.
  3. Demonstrated experience in analysing, synthesising and collating data from multiple sources into a consistent national approach.
  4. Demonstrated experience in coordinating the development of effective education using adult learning principles and effective communication tools using co-design principles.
  5. High level organisational skills, the capacity to deliver high quality outcomes and meet tight and multiple deadlines.
  6. Ability to work independently and as part of a small team, using initiative and problem-solving skills.
  7. Appropriate tertiary qualifications or relevant equivalent experience.

CLOSING DATE: Email your application, ensuring you address the key selection criteria contained in the position description, to by 5pm Monday 28 January 2019

DOWNLOAD position description: Project Manager – Aged Care System Navigators Trial