Aged Care System Navigator Progress Report - Quarter 9

Select your Trial Code

Please note : You will need to complete a progress report for EACH individual trial site.

Name

First Last

Email

KEY ACHIEVEMENTS

Briefly summarise the key achievements for the trial site this reporting period?

ACTIVITIES

Were trial activities for this reporting period delivered on time according to the latest version of your Trial Location Template?

Yes
No

If NO: Why were you unable deliver these on time? And what strategies are you putting place to meet the time frames identified in the latest trial template?

Were the trial activities, i.e. groups types / individual sessions/outreach provided in this reporting period consistent with what you planned?

Yes
No

If NO: why were you unable deliver the planned activities? And what strategies are you putting place to deliver the planned activities identified in the latest trial template?

Will the total quantum of service, delivered this quarter enable you to achieve your planned annual total as identified in your Navigator Trial Template?

Yes
No

If NO: why were you unable deliver the planned quantum of service? And what strategies are you putting place to deliver the planned quantum of service identified in the latest trial template?

Did the trial achieve the goals/milestones identified in the latest version of your Trial Location Template for the last reporting period?

Yes
No

If NO: Why were you unable to reach the goals/milestones? And what strategies are you putting place to reach goals/milestones identified in the latest trial template?

Briefly describe any communication activities your trial undertook to inform people about Age Care Navigator in your trial location this reporting period.

Describe the activities you undertook in this reporting period to ensure your trial was integrated with other trials and existing community support including referrals in and out.

Describe your trial sites engagement with the Aged Care Navigators Communities of Practice over this reporting period.

Were you able to offer 90% of customers an opportunity to complete a customer survey this reporting period?

Yes
No

If NO: Why were you not able to offer 90% of customers an oppotunity to complete a customer survey this reporting period?

FINANCES

Is the trial experiencing unexpected or ongoing cost pressures?

Yes
No

If yes, how are you managing these to deliver trial successfully?

EXPANDING TRIAL REACH THROUGH COMMUNITY CONNECTIONS

Briefly describe the activities undertaken during this reporting period to expand the reach of your Trial, and to extend Trial support to new customers, including working with local GPs, community centres, seniors centres, councils, special interest groups, etc –

QUESTIONS ON COVID 19 AND IMPACT

During this reporting period have you been:

In lock down only engaging with customers indirectly ie phone, video conferencing for the whole quarter
Initially in full lock down but now dealing with some customers face to face
In partial lock down only seeing customers individually but not groups
In no lock down conducting individual and group sessions
Other

If "other", please specify

If your trial site has been affected by COVID-19 over the last Quarter (9), can you describe the effects?

During Quarter 9, did you deliver activities during a lockdown period and if so, which do you consider to be of the greatest benefit to customers and why?

At any time over the last Quarter (9), has COVID disproportionately impacted some target populations of your trial compared to others? If so, how, and why?

CONFLICT OF INTEREST

In this reporting period did you refer any of your Navigator trial customers to your own organisation ?

Yes
No

How did you ensure that customer/s choice was respected and facilitated so that, customers were aware of all options before this referral/s was made consistent with the Aged Care Navigator Conflict of Interest Guidelines?

CASE STUDIES

• Please limit case studies to one A4 page. • Case studies are a good way to report on issues encountered by Navigators/clients when dealing with myagedcare • Case studies should represent either the client’s experience, or, the activities undertaken by ACSN when promoting, educating, or assisting clients through the myagedcare systems and processes

Please upload your case study here

CAPTCHA

Phone

This field is for validation purposes and should be left unchanged.

Aged Care System Navigator Progress Report – Quarter 9