Find my local Aged Care Navigator

Find my local Aged Care Navigator

It is important for people to feel connected to their community and place, so local people and organisations are delivering the trial in familiar places, such as local libraries, halls, neighbourhood centres /houses or in some cases your own home.

There are Pilot locations in every State and Territory in Australia, though they are not in every postcode. The trials sites are spread across various locations, including metropolitan, regional and rural/remote.



Enter your suburb, postcode or a provider name to find your service:

    Navigator services may be provided over the phone, by video conferencing, or face to face.

    Services may include:

    Support for vulnerable people or those who face barriers to accessing aged care.

    Small group discussions about what services are available, and what services may help.

    Individual tailored advice to help people live independently at home, or to find a suitable aged care residential place.

    Information for family members about how they can access Community Care services to support family members to stay at home and retain their independence.

    Services tailored for Culturally and Linguistically Diverse (CALD) communities about aged care services that can be delivered by organisations and staff who have the same cultural background as themselves.

    Helping people understand the administrative / government language of the aged care system, including helping with the My Aged Care web site, producing plain English materials and answering questions individually or for groups.

    Older Australians can also use self service functions on the new, more user friendly MyAgedCare website that allow you to check eligibility, register with MAC and apply for an assessment online – visit

    Disclaimer :

    The Aged Care Navigators Trial is delivered by 30 organisations as part of a consortium led by COTA Australia and funded by the Australian Government. Navigators provide support to people who require additional assistance to better understand their aged care options and will help you identify what help is available to manage ageing in the community or residential aged care. A range of services and delivery methods are being trialled to test what works best to help older Australians to make informed decisions, and to access the services they need.