Consumer Directed Care

Consumer Directed Care

Consumer Directed Care (CDC) is a way of delivering care that gives individuals choice and flexibility.

The government has included CDC principles in Aged Care laws (User Rights Principles 2014) to ensure older people’s rights are protected.

The six principles of CDC are:

  • consumer choice and control
  • rights
  • respectful and balanced partnerships
  • participation
  • wellness and re-ablement
  • transparency

These principles guide the delivery of Home Care Packages.

Home Care Packages take a CDC approach, meaning that consumers

  • are encouraged to identify their goals which will be the basis of their care plan
  • decide how much involvement they want to have in managing the package
  • can choose the way services are delivered, and by whom
  • have an individualised budget and a monthly statement of income and expenditure
  • can expect regular contact with their provider, and to change the supports if their needs or preferences change.