The ‘Home Care Today’ project ran from 2013 to June 2017. COTA Australia continues to provide access to Home Care Today resources which were current at June 2017. However they are no longer monitored or updated, and information may not be current.

Voice of Consumers Guide

The purpose of this guide ‘The Voice of Consumers in Home Care: A Practical Guide’ is to support providers in establishing strong relationships with people who are using their services and to assist in developing a closer and more meaningful engagement with existing consumers.

DOWNLOAD our printable: Voice of Consumers – A Practical Guide

DOWNLOAD our printable: Voice of Consumers – Pathways to Consumer Participation A4

DOWNLOAD our printable: Voice of Consumers – Pathway to Consumer Participation A3

DOWNLOAD our printable: Voice of Consumers – Worksheet 

If you want to know where your organisation stands on the participation ladder, please download our A4 or A3 chart above. This can be useful for staff training or conversations with your consumers.

The ‘Self-Assessment’ guide in the ‘Voice of Consumers – A Practical Guide’ can be completed with your staff. This is a very helpful tool that can lead to your consumer engagement action plan.