Aged Care Navigators

Aged Care Navigators

What is the Aged Care Navigators Trial?

The Aged Care Navigator is testing different types of services and activities to help people to learn more about Government supported aged care programs and how to access them. The primary aim of the Aged Care Navigator is to test a broad range of services, activities and measures that support people to learn more about Government supported aged care programs and how to access them. People who use the services will be asked about their experience.

COTA Australia have partnered with 30 other organisations to pilot and evaluate 62 different Navigator activities across the country and will report back to the Department of Health on the most effective ways to share information with vulnerable older people. The Aged Care Navigator pilot is funded until June 30, 2020.

Aged Care Navigator Trial Factsheets

Trial Locations Summary

ACSN Factsheet 1 – What is the Aged Care Navigators Trial all about

ACSN Factsheet 2 – Who can use the ACSN services

ACSN Factsheet 3 – Accessing ACSN services

ACSN Factsheet 4 – About Community Hubs

ACSN Factsheet 5 – About Information Hubs

ACSN Factsheet 6 – About Specialist Support Workers

Where are the trial locations? Is there something in my local area?

It is often very important for people to feel connected to their community, so the trial locations will be delivered by local people and organisations in places that are familiar to them. There are Pilot locations in every State and Territory in Australia, though they are not in every postcode. The trials will be spread across a range of locations, including metropolitan, regional and rural/remote.

To look at a list of the locations click here

Who can use these services?

These services are for people who need information about aged care options, or help to access aged care supports. This means older people, their families, friends and others who want to link with aged care supports. The services are particularly aimed at helping people who:

  • Live in rural or remote areas;
  • Have a diverse cultural background;
  • Identify as gender diverse;
  • Have limited access to internet or other technologies;
  • Are vulnerable, isolated, homeless, disadvantaged or impaired;
  • Have dementia or mental health problems;
  • Are unlikely to seek aged care support without assistance from others.

How do I access the Trials?

Each trial location is different and is set up to meet the needs of their particular community. They all offer consistent information about how to access aged care supports and have people who understand aged care at both a local and national level. You can drop in or telephone the Aged Care Navigator in your area.

What types of Navigators are available in this trial?

Community Hubs

These unique Community Hubs will be welcoming places where local volunteers share their knowledge of the aged care system with local people. Volunteers receive training and support to ensure they have up-to-date information and can guide people to think about what supports might be best suited to their needs.

Some of the activities being offered in the Community Hubs include:

  • Community workshops and information sessions
  • Assistance with filling in forms
  • Contacting My Aged Care
  • Providing factsheets, handouts and other resources
  • Outreach services to support those who can’t come into the centre
  • Group support sessions
  • Individual support sessions

There are 21 Community Hubs being trialled in different locations around Australia during the Pilot.

Information Hubs

These hubs are designed to provide locally targeted information in a person’s own community. Aged care expert staff and trained volunteers will be available to support, educate and assist people by informing and linking them with suitable aged care services. They aim to help local people build their own knowledge by guiding them through the steps from information to assessment to receiving care.

Some of the activities being offered in the Information Hubs include:

  • Community workshops and information sessions
  • Assistance with filling in forms
  • Contacting My Aged Care
  • Providing factsheets, handouts and other resources
  • Outreach services to support those who can’t come into the centre
  • Group support sessions
  • Individual support sessions

There are 32 Information Hubs being trialled in different locations around Australia during the Pilot.

Specialist Support Workers

There may be times when someone needs more specialised assistance to navigate the aged care system. The Information Hubs and Community Hubs will be able to refer people for one-to-one assistance from a Specialist Support Worker in their area. The worker can provide assistance in person or over the phone.

Why were these locations selected?

Organisations were invited to tender for inclusion in the pilot, based upon the strict eligibility criteria outlined in the Department of Health Tender framework document. The trial partners feature organisations with specialist skills and expertise in delivering services to different demographic and population group

Can I still become a provider in the trial? How can I help?

No, the locations and organisations delivering the activities during the trial have been confirmed and finalised. You can contact trial partners to discuss whether there are opportunities to contribute to the outcomes of the trial through other means, such as, creating a referral loop, hosting or promoting Navigator events, distributing information amongst your networks, and so forth.

Where can I find out more?

We’ll be progressively including more content at www.AgedCareNavigators.org.au over the coming weeks.