What types of Navigators are available in this trial?

What types of Navigators are available in this trial?

Community Hubs

These Community Hubs are welcoming places where local volunteers share their knowledge of the aged care system with local people. Volunteers receive training and support to ensure they have up-to-date information and can guide people to think about what supports might be best suited to their needs.

Some of the activities being offered in the Community Hubs include:

  • Community workshops and information sessions
  • Assistance with filling in forms
  • Contacting My Aged Care
  • Providing factsheets, handouts and other resources
  • Outreach services to support those who can’t come into the centre
  • Group support sessions
  • Individual support sessions

There are 21 Community Hubs being trialled in different locations around Australia during the Pilot.

Information Hubs

These hubs are designed to provide locally targeted information in a person’s own community. Aged care expert staff and trained volunteers will be available to support, educate and assist people by informing and linking them with suitable aged care services. They aim to help local people build their own knowledge by guiding them through the steps from information to assessment to receiving care.

Some of the activities being offered in the Information Hubs include:

  • Community workshops and information sessions
  • Assistance with filling in forms
  • Contacting My Aged Care
  • Providing factsheets, handouts and other resources
  • Outreach services to support those who can’t come into the centre
  • Group support sessions
  • Individual support sessions

There are 32 Information Hubs being trialled in different locations around Australia during the Pilot.

Specialist Support Workers

There may be times when someone needs more specialised assistance to navigate the aged care system. The Information Hubs and Community Hubs will be able to refer people for one-to-one assistance from a Specialist Support Worker in their area. The worker can provide assistance in person or over the phone.