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The Voice of Consumers in Home Care – Pathways to Consumer Participation Charts

17 March 2016, COTA Publication
'The Voice of Consumers: Pathways to Consumer Participation Charts' can be useful for staff training or conversations with your consumers in relation to 'The Voice of Consumers in Home Care: A Practical Guide'.

The Voice of Consumers in Home Care: A Practical Guide

22 February 2016, COTA Publication
The purpose of this guide 'The Voice of Consumers in Home Care: A Practical Guide' is to support providers in establishing strong relationships with people who are using their services and to assist in developing a closer and more meaningful engagement with existing consumers.