The closure of bank branches, and potentially Australia Post, in favour of digitisation will leave many areas and the older people who reside there without services.
We now believe that it is time for a new iteration of the Financial System Inquiry to ensure that the regulatory structure of financial services is fit for purpose in the rapidly evolving circumstances that Australia faces.
We welcomed the proposed Consumer Vulnerability Strategy as a genuine attempt by the AER to improve energy affordability and reduce the barriers that restrict energy customers’ engagement in the market, especially those facing payment hardship.
The Guideline’s purpose is to facilitate retailers to prepare and issue bills that will make it easy for customers to understand and engage with billing information.