VIDEO: The Empowered Consumer

The ‘Home Care Today’ project ran from 2013 to June 2017. COTA Australia continues to provide access to Home Care Today resources which were current at June 2017. However they are no longer monitored or updated, and information may not be current.

The empowered consumer is coming and there is considerable evidence already that many are able to negotiate the services that they want and need. Many are doing this because service providers are enabling consumers to be empowered. In the early parts of the reform many service providers were anxious that they would not be able to provide the choice or give the control to consumers. Looking at the rights of the consumer and the rights of the provider led to a legal issues project that has helped to provide insights into the issues and concerns as well as provide a way forward.

Presented by Annette Whitmee.

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