VIDEO: The Critical Role Of The Case Manager

The ‘Home Care Today’ project ran from 2013 to June 2017. COTA Australia continues to provide access to Home Care Today resources which were current at June 2017. However they are no longer monitored or updated, and information may not be current.

The changing role of case managers has been observed over the past few years as organisations are preparing for a more competitive market. Case Managers are now required to have multiple skills including marketing, understanding the financial aspects of Consumer Directed Care and having excellent relational skills. The knowledge, skills and attitudes required of Case Managers are changing.

Presented by Anna Millicer.

VIEW PowerPoint: The Critical Role Of The Case Manager – Anna Millicer 

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