Resources

The design and distribution obligations (DADOs) should help to achieve a cultural shift within financial firms away from simply ‘selling’ financial products towards designing and distributing suitable products that meet customer needs.

November 2017 - COTA welcomes the opportunity to provide a brief comment to the Australia Energy Regulator (AER) Customer Price Information Issues Paper dated September 2017.

October 2017 - COTA welcomes the opportunity to provide a brief comment to the AEMC consultation paper on National Energy Retail Amendment (Notification of the end of a fixed benefit period) Rule 2017 (Reference RRC0010) dated 12 September 2017.

July 2017 - A brief comment to the AER consultation process on access to dispute resolution services for exempt customers under the National Energy Law (Retail Law).

February 2017 - COTA Australia welcomes the opportunity to contribute to this Productivity Commission Inquiry, given the essential role of Human Services in the lives of older Australians.

In August 2014, COTA conducted a survey of its members aimed at identifying the energy issues of importance to older consumers.