Leading seniors’ advocacy body, COTA Australia, has today launched its inaugural Hobart Co-design Aged Care Information and Support resource, designed to help people navigate the aged care system.
It was launched this afternoon in partnership with COTA Tasmania, Uniting Age Well and SE Community Care, and is the product of a co-design group from COTA’s Consumer Engagement in Aged Care Project (CEAC).
The project was developed and trialled in Tasmania by local seniors who developed a resource to provide contact details for national and local organisations that offer pathways to accessing care and support.
The CEAC project was developed to improve access to high quality aged care services for all Australians by developing a set of new tools and methodologies for engaging directly with the customer on issues that matter to them most.
CEAC Project Manager, David White, reiterated the importance of the collaborative nature of the project, praising the hard work of the consumers, carers and staff who participated in its production.
“People who access aged care services and their families, along with service providers, can positively influence change in the sector by creating solutions to common concerns.
“The resource launched today gives older Australians the necessary information they need to begin to access support and maintain their independence as they age.
“The Co-Design model allowed consumers to identify and develop what they saw as a gap in information available on aged care.”
Ian Johnston, a family carer from rural Tasmania, participated in the co-design group, commending the organisers on their honesty, flexibility and focus on the needs of the community.
“What I’ve got out of this is ownership… we’ve taken what was needed on board and it’s been very open, with us making the final decisions.
“It’s the first time I’ve honestly seen my community come together like this and it’s been amazing. It should be used in more areas of policy to be honest.”
CEO of COTA Australia, Ian Yates, said:
“This project is an important step in ensuring that all citizens have choice and control, know their rights, and can proactively engage with, and be engaged with, their service providers.
“Access to the appropriate support at the right time and in the right way is vital to enhancing the independence and quality of life of older Australians.”
Media contact: Sue Leitch, 0448 281 897, Ian Yates 0418 835 439, Bronte Kerr 0411 676 269
COTA Australia is the peak policy development, advocacy and representation organisation for older Australians, representing COTAs in every State and Territory and through them over 500,000 older Australians.