Updated 23 July 2020
The ‘Industry Code for Visiting Residential Aged Care Homes during COVID-19’ was released by 13 aged care peak bodies and consumer advocacy organisations on 12 May 2020. The Code creates a nationally consistent approach that ensures residents can receive visitors while minimising the risk of spreading COVID-19. It was reviewed and last updated on 3 July 2020.
The Code, a suggestion of COTA Australia, was finalised after public consultation with both consumers and aged care providers.
It cements a human rights approach to care that both protects and respects aged care residents and their visitors. The Code acknowledges the work that providers and staff are doing to keep people safe during the pandemic.
The Code includes the respective rights and responsibilities of providers, residents and visitors. It outlines that homes should allow residents to meet their visitors in a way that minimises the risk of COVID-19’s introduction to, or spread within, a residential care home.
Frequently Asked Questions
As part of the 3 July 2020 review – frequently asked questions has been developed to help residents, families, friends and industry understand the code.
First review of the Code
The Code was reviewed in late May.
The review released a statement you can access here: Visitor Code Review 29 May 2020 – Statement
Second review of the Code
A second review of the code was released on 3 July.
The review released a statement you can access here: Visitor Code Review 3 July 2020 – Statement
Concerns and feedback
For residents, carers, families and friends wishing to report concerns where the Code is not being effective in facilitating visits or any other feedback, please email: AgedCareVisitorsCode@cota.org.au, or call 1300 COTA AU (1300 268 228). For aged care providers and other industry stakeholders, please email firstname.lastname@example.org.
Available Language Translations
The Industry Code has been translated into a range of languages.
Translated copies of the code can be downloaded here
- Arabic – عربى
- Chinese, Simplified – 简体中文
- Chinese, Traditional – 繁體中文
- Croatian – Hrvatski
- Dutch – Nederlands
- German – Deutsch
- Greek – Ελληνικά
- Hindi – हिन्दी
- Hungarian – Magyar
- Italian – Italiano
- Korean – 한국어
- Macedonian – Македонски
- Maltese – Malti
- Polish – Polski
- Russian – Русский
- Serbian – Српски
- Spanish – Español
- Vietnamese – Tiếng Việt
Developed and Endorsed by
The Industry Code for Visiting Residential Aged Care Homes during COVID-19 has been developed and endorsed by:
Consumer and Carers peak organisations
- Carers Australia
- Council on the Ageing (COTA) Australia
- Dementia Australia
- Federation of Ethnic Communities Council of Australia
- National Seniors Australia
- Older Persons Advocacy Network
Aged sector provider peak organisations
- Aged & Community Services Australia
- Aged Care Guild
- Anglicare Australia
- Baptist Care Australia
- Catholic Health Australia
- Leading Age Services Australia
- UnitingCare Australia