Industry Code for Visiting in Aged Care Homes

Industry Code for Visiting in Aged Care Homes

>CLICK HERE TO DOWNLOAD THE CURRENT CODE<

Version 6.1 – 22 March 2022

Consumers and aged care peak bodies have revised the visitors code on 22 December 2021 and updated the code on 22 March 2022

The December 2021 revised code:

  • Includes an ‘Essential Visitor’ policy which requires that  residents are  always permitted to have at least one visitor, regardless of the COVID outbreak status.
  • Outlines three categories of Visitor status, each with its own infection prevention and control measures, ranging from Green when there is no COVID threat to Red when there is an outbreak in or adjacent to the facility.
  • Is revised for easy of use and understanding.

The March 2022 update incorporates updated definitions of an aged care exposure to COVID-19 and an aged care outbreak of COVID-19, in line with the updated Government guidelines amongst other changes to align with more recent government statements.

Concerns and feedback

For residents, carers, families and friends wishing to report concerns where the Code is not being effective in facilitating visits or any other feedback, please email: AgedCareVisitorsCode@cota.org.au, or call 1300 COTA AU (1300 268 228). For aged care providers and other industry stakeholders, please email visitoraccesscode@agedservices.asn.au.

Developed and Endorsed by

The Industry Code for Visiting Residential Aged Care Homes during COVID-19 has been developed and endorsed by:

Consumer and Carers peak organisations

  • Carers Australia
  • Council on the Ageing (COTA) Australia
  • Dementia Australia
  • Federation of Ethnic Communities Council of Australia
  • National Seniors Australia
  • Older Persons Advocacy Network

Aged sector provider peak organisations

  • Aged & Community Services Australia
  • Aged Care Reform Network
  • Anglicare Australia
  • Baptist Care Australia
  • Catholic Health Australia
  • Leading Age Services Australia
  • UnitingCare Australia