Monthly Statements

The ‘Home Care Today’ project ran from 2013 to June 2017. COTA Australia continues to provide access to Home Care Today resources which were current at June 2017. However they are no longer monitored or updated, and information may not be current.

Each month, your provider should give you a clear written statement which details your package:

  • income, including your contributions and the government contribution
  • itemised expenditures, including charges for services received and any other charges such as administration and case management fees
  • balance and the unspent funds, including any contingency fund.

Some providers bundle charges together into one hourly rate (called a ‘unit cost’). You can ask for an explanation of how they have come to this amount and a breakdown of the costs.

Check your monthly statement when you receive it, and contact your provider if anything is unclear. It’s easier to fix problems if you spot them early.

VIEW our page: Managing your Home Care Package