The Voice of Consumers in Home Care: A Practical Guide

The ‘Home Care Today’ project ran from 2013 to June 2017. COTA Australia continues to provide access to Home Care Today resources which were current at June 2017. However they are no longer monitored or updated, and information may not be current.

The purpose of this guide ‘The Voice of Consumers in Home Care: A Practical Guide’ is to support providers in establishing strong relationships with people who are using their services and to assist in developing a closer and more meaningful engagement with existing consumers.

To view the downloads for The Voice of Consumers in Home Care Charts and Worksheet, see the resource links below:

VIEW the charts: The Voice of Consumers in Home Care – Pathways to Consumer Participation Charts

VIEW the worksheet: The Voice of Consumers in Home Care – Worksheet 

VIEW our page: Consumer Engagement in your Organisation

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