MEDIA RELEASE: Safeguarding the Silver Economy – COTA National Policy Forum

21 June 2018
The 2018 COTA National Policy Forum will focus on the unique challenges and opportunities facing older consumers, as well as exploring trends in the bourgeoning silver economy.

The Voice of Consumers in Home Care – Pathways to Consumer Participation Charts

17 March 2016, COTA Publication
'The Voice of Consumers: Pathways to Consumer Participation Charts' can be useful for staff training or conversations with your consumers in relation to 'The Voice of Consumers in Home Care: A Practical Guide'.

The Voice of Consumers in Home Care: A Practical Guide

22 February 2016, COTA Publication
The purpose of this guide 'The Voice of Consumers in Home Care: A Practical Guide' is to support providers in establishing strong relationships with people who are using their services and to assist in developing a closer and more meaningful engagement with existing consumers.